Term and Conditions

At High Country Gardens, we’re more than just a plant nursery – we’re your partners in creating beautiful, sustainable gardens. These Terms and Conditions outline our mutual responsibilities and help ensure your gardening experience with us is as rewarding as watching your plants thrive.

1. Understanding Our Products

1.1 Plant Characteristics

We specialize in climate-adapted perennials and sustainable plants including:

• Pollinator-Friendly Plants: Achillea, Agastache, Asclepias, and other bee-friendly varieties
• Specialized Collections: Deer resistant plants, full sun plants, desert landscaping plants
• Flower Bulbs: Daffodil, Crocus, Allium, and seasonal bulb collections
• Alternative Landscaping: Alternative lawns, grass seeds, and sustainable ground covers

1.2 Seasonal Considerations

As living products, our plants have specific seasonal requirements. Some items like flower bulbs have restricted return windows once planting season begins.

2. Ordering and Payment

2.1 Order Acceptance

When you place an order, you’re making an offer to purchase our products. We’ll confirm acceptance by email once we begin processing your order.

2.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

2.3 Pricing and Availability

All prices are in US dollars. While we strive to maintain accurate inventory, occasionally plants may become unavailable. In such cases, we’ll contact you promptly with alternatives.

3. Shipping and Delivery

3.1 Order Processing

We treat your living plants with the care they deserve:

• Processing Time: 1-2 business days
• Weekend and holiday orders process the next business day

3.2 Shipping Options

We offer two shipping methods to ensure your plants arrive healthy:

• Standard Shipping – $12.95
  • Carrier: DHL or FedEx
  • Delivery: 10-15 business days after shipping
  • Includes tracking and insurance
• Free Shipping (Orders over $50)
  • Carrier: EMS
  • Delivery: 15-25 business days after shipping
  • Includes basic tracking

3.3 Delivery Areas

We ship throughout the United States, excluding Asia and remote locations where shipping may compromise plant health.

4. Returns and Exchanges

4.1 Return Timeframe

We want you to be completely satisfied with your plants. Returns and exchanges are accepted within 15 days of receipt.

4.2 Return Conditions

To be eligible for return, plants must be:

• In their original condition
• Properly hydrated and cared for since arrival
• Accompanied by original packaging when possible
• Returned with all plant tags and identification

4.3 Non-Returnable Items

Due to the nature of living plants, the following cannot be returned:

• Flower bulbs once planting season has begun
• Alternative lawns and grass seed once opened
• Plants showing signs of improper care
• Custom or special order bulb collections

4.4 Return Process

Contact our gardening experts within the 15-day period. We’ll help troubleshoot issues and guide you through the return process if needed.

4.5 Refund Processing

• Processing time: 3-5 business days after receiving returns
• Refund issuance: 5-7 business days after approval
• Total time: Typically 8-12 business days
• Shipping costs are non-refundable unless due to our error

5. User Responsibilities

5.1 Plant Care

You agree to provide proper care for your plants upon receipt, including timely planting and appropriate watering.

5.2 Accurate Information

You’re responsible for providing accurate shipping and contact information to ensure successful delivery.

5.3 Regional Considerations

You acknowledge that plant performance may vary based on your local climate and growing conditions.

6. Intellectual Property

All content on perennialhaven.com, including plant descriptions, photographs, and growing guides, is the property of High Country Gardens and protected by copyright laws. You may not reproduce, distribute, or use our content without permission.

7. Liability Limitations

7.1 Plant Performance

While we guarantee the health of plants upon delivery, we cannot guarantee long-term performance due to variables beyond our control including weather, soil conditions, and local climate.

7.2 Shipping Delays

We’re not liable for delays caused by carriers, weather conditions, or other circumstances beyond our reasonable control.

7.3 Maximum Liability

Our maximum liability for any claim related to your order is limited to the purchase price of the affected products.

8. Sustainable Gardening Commitment

We carefully inspect all returned plants. Healthy plants may be donated to local school gardening programs or community projects, continuing our mission to spread the joy of sustainable gardening.

9. Policy Updates

We may update these Terms and Conditions to reflect changes in our practices or legal requirements. Continued use of our services after changes constitutes acceptance of the updated terms.

10. Contact Information

Our Gardening Promise

We approach every aspect of your gardening experience with the same care and attention we give to our climate-adapted perennials. Just as we ensure our plants thrive in your garden, we’re committed to ensuring your experience with High Country Gardens is rewarding and successful.

Thank you for being part of our gardening community and helping us create beautiful, resilient ecosystems together.