Shipping Policy

Our Gardening Promise 🌱

At High Country Gardens, we approach every aspect of your gardening experience with the same care and attention we give to our climate-adapted perennials and sustainable plants. Just as we ensure our Achillea, Agastache, and pollinator-friendly plants thrive in your garden, we want you to be completely satisfied with your purchase.

Shipping Information

Order Processing Time

We carefully prepare each order with the attention your living plants deserve:

• Processing Time: 1-2 business days
• Orders placed on weekends or holidays will be processed the next business day

Shipping Methods & Timeframes

Please note: Delivery times may vary during peak seasons or due to weather conditions that affect plant health during transit.

Returns & Exchanges Policy

Return Timeframe

We accept returns and exchanges within 15 days of your receipt of plants. This gives you adequate time to inspect your new garden additions and ensure they meet your expectations.

Condition Requirements

To be eligible for return or exchange, plants must be:

• In their original condition
• Properly hydrated and cared for since arrival
• Accompanied by original packaging when possible
• Returned with all plant tags and identification

How to Initiate a Return or Exchange

Step 1: Contact Our Gardening Experts

Begin by contacting our customer care team within the 15-day return period. We’ll help troubleshoot any issues and determine if a return is necessary.

Step 2: Complete the Return Request Form

Use the following template to provide all necessary information for your return or exchange request:

Step 3: Shipping Instructions

Once your return is approved, we’ll provide detailed shipping instructions:

• Keep plants hydrated during the return process
• Use the original packaging when possible
• Ship via a trackable method
• Return shipping costs are the responsibility of the customer unless the return is due to our error

Refund Process

Refund Timeline

Once we receive your returned items:

• Processing Time: 3-5 business days to inspect returned plants
• Refund Issuance: 5-7 business days after approval
• Total Time: Typically 8-12 business days from receipt of return

Refund Method

Refunds are issued to your original payment method:

• Credit/Debit Cards: Visa, MasterCard, JCB (refund appears in 3-7 business days after processing)
• PayPal: Refunded to your PayPal account (typically within 24 hours of processing)

Shipping costs are non-refundable unless the return is due to our error.

Exchange Requests

Prefer to exchange for different plants? We’re happy to help you find the perfect additions for your garden. Exchanges follow the same process as returns, and we’ll guide you through selecting alternative plants that better suit your gardening needs.

Our Commitment to Sustainable Gardening ♻️

We carefully inspect all returned plants. Those that are healthy may be donated to local school gardening programs or community projects, continuing our mission to spread the joy of sustainable gardening.