Privacy Policy

Welcome to High Country Gardens, where we believe that creating beautiful, sustainable gardens should be as effortless and secure as possible. Just as we carefully nurture our climate-adapted perennials and pollinator-friendly plants, we are equally committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit perennialhaven.com.

1. Information We Collect

To provide you with the best gardening experience, we collect the following types of information:

• Personal Information: Name, email address, shipping address, and payment details when you make a purchase
• Contact Information: Email address and phone number when you contact our gardening experts
• Technical Information: IP address, browser type, device information, and browsing behavior
• Garden Preferences: Information about the plants you view and purchase to better serve your gardening needs

2. How We Use Your Information

We use your information with the same care we give to our drought-tolerant plants and sustainable gardening solutions:

• Process your orders for Achillea, Agastache, and other perennials
• Provide personalized gardening recommendations based on your climate and preferences
• Communicate order confirmations, shipping updates, and gardening tips
• Improve our website and product offerings for our global community of gardeners
• Ensure the security of your transactions and prevent fraud

3. Data Sharing and Disclosure

We treat your data with the same respect we have for our bee-friendly plants and sustainable ecosystems:

• Service Providers: We share necessary information with payment processors (Visa, MasterCard, JCB, PayPal) and shipping carriers to fulfill your orders
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• Never Sold: We do not sell your personal information to third parties for marketing purposes

4. Data Storage and Security

Just as we carefully package our flower bulbs and perennials for safe delivery, we protect your data with robust security measures:

• Advanced encryption technology for all financial transactions
• Secure servers located in protected data centers
• Regular security assessments and updates
• Limited access to personal information among authorized staff only
• Data retention only for as long as necessary to serve your gardening needs

5. Your Rights and Choices

As a valued member of our gardening community, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct your personal information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format

6. Cookies and Tracking Technologies

Like the careful selection of plants for your garden, we use cookies thoughtfully to enhance your experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytical Cookies: Help us understand how gardeners use our site to improve our offerings
• Preference Cookies: Remember your gardening preferences and location for better recommendations
• Marketing Cookies: Show you relevant plants and gardening solutions

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to make purchases.

7. International Data Transfers

While we serve gardeners worldwide (excluding some Asian and remote regions), your data is primarily processed in the United States. We ensure appropriate safeguards are in place for international data transfers in accordance with applicable laws.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

As our garden grows and evolves, we may update this Privacy Policy. Significant changes will be communicated through our website or directly to you. We encourage you to review this policy periodically.

10. Contact Us

Thank you for trusting High Country Gardens with your privacy and your most important planting projects. We’re honored to be your partners in creating beautiful, resilient ecosystems.